Warranty Repairs

Warranty repairs: For warranty service, all manufactures require the customer to comply with their warranty card/warranty registration program. Only MTH and Lionel offers warranty repairs at authorized repair stations. Warranty programs and requirements are normally on the packaging material of the item or printed on a separate sheet within the packaging.
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Engine House Hobbies is an authorized MTH repair Center and a Lionel Authorized Repair Drop-off center. For warranty service the customer must supply a proof of purchase of the item(s) from an authorized MTH or authorized Lionel dealer, as applicable, within the last year and within the stipulated time from the date of manufacture (Five (5) years for MTH and three (3) years for Lionel). All issues are not covered by warranty and you may need to check the MTH or Lionel website or contact them for what is actually covered under warranty.
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The customer will not be charged for parts and labor covered under warranty. The customer will be billed for any non warranty parts and/or non warranty labor. The cost of postage and shipping depends on the manufacturer’s warranty policy. In general, shipment to an authorized repair center is not covered under warranty and return postage may or may not be covered as it varies by manufacturer.
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It is to be noted, that all warranty repairs may not be repairable at the authorized service center and the item may need to be forwarded to the manufacturer for repair.